Privacy policy

1. Introduction

Welcome to LoyalLik. LoyalLik is a loyalty SaaS solution for businesses and establishments wishing to manage their loyalty programs, customers, and rewards. LoyalLik is operated by Zakariae ELMOUFID, registered as a self-employed entrepreneur in Morocco. This Privacy Policy explains how we collect, use, retain, and protect the personal data of users of our platform.

2. Data we may collect

Depending on how you use LoyalLik, we may collect the following: We collect only the data necessary to operate our services and for the purposes described in this policy.

• First and last name
• Phone number
• Email address
• User account information
• Data related to loyalty points, rewards, and loyalty transactions
• Information about the business used by the customer
• Technical data needed to operate the service
• IP address and browser or device information when necessary for security and operation

3. Use of data

Personal data may be used to:

• Create and manage your account
• Authenticate you and secure your account
• Send verification codes (OTP) when you request authentication
• Manage loyalty programs and points
• Allow you to earn and use rewards
• Provide and improve our services
• Keep the platform secure
• Respond to support requests
• Detect and prevent fraudulent or abusive use

4. WhatsApp authentication

When you choose authentication through WhatsApp, your phone number may be used to send you a verification code (OTP). The code is used only to verify your identity and give you access to your account. Authentication messages may be transmitted through service providers required to send and process communications.

5. Data sharing

We do not sell your personal data. Some data may be processed by technical providers that help us provide LoyalLik, including for: These providers only have access to the data needed to perform their services.

• Hosting the platform
• Sending messages and verification codes
• Sending emails
• Platform security and maintenance
• Data processing and storage

6. Business customers' data

LoyalLik allows businesses to use our platform to manage their loyalty programs. In this context, some data may be associated with the business where the customer uses the loyalty program. The business remains responsible for its use of data collected as part of its activity, in accordance with its applicable legal obligations.

7. Data retention

We retain personal data for as long as necessary to provide our services and for the purposes described in this policy. When data is no longer necessary, it may be deleted or anonymized, subject to applicable legal obligations.

8. Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction. However, no computer system or online service can guarantee absolute security.

9. Cookies and similar technologies

LoyalLik may use cookies or similar technologies necessary for the operation, security, and improvement of the platform. When non-essential cookies are used, users may be informed and, where required, invited to manage their preferences.

10. User rights

Depending on applicable law, you may have rights concerning your personal data, including: To exercise your rights or obtain information about your personal data, contact us at: Email: contact@loyallik.com

• Request access to your data
• Request correction of inaccurate data
• Request deletion of certain data
• Request restriction of certain processing
• Object to certain processing where permitted by law

11. Links to third-party services

LoyalLik may contain links to third-party websites or services. We are not responsible for the privacy practices of those services. We recommend reviewing their own privacy policies.

12. Changes to this policy

We may update this Privacy Policy when necessary to reflect changes to our services, practices, or legal requirements. The last-updated date will be shown at the top of this page.

13. Contact

For questions about this Privacy Policy or the processing of your personal data, contact us: LoyalLik Operator: Zakariae ELMOUFID Address: 12 IMM L8 LOTS WIAM MASSIRA, FES, 30000, Morocco Email: contact@loyallik.com Phone: +212 680-060524