Terms of use

1. Purpose

Welcome to LoyalLik. LoyalLik is a SaaS solution that allows businesses and establishments to create and manage loyalty programs for their customers. These Terms define the rules for accessing and using the LoyalLik platform. By using LoyalLik, you acknowledge these Terms and agree to comply with them.

2. Platform operator

LoyalLik is operated by: Zakariae ELMOUFID Self-employed entrepreneur in Morocco Address: 12 IMM L8 LOTS WIAM MASSIRA, FES, 30000, Morocco Email: contact@loyallik.com Phone: +212 680-060524

3. Access to the platform

Users must provide accurate and current information when creating an account. Some features may require authentication by phone number, email, or verification code (OTP). Users are responsible for keeping their access information confidential and must promptly report unauthorized use of their account.

4. How the loyalty program works

LoyalLik allows businesses to do the following. Each business defines its own rules for points, rewards, discounts, and benefits. LoyalLik provides the technical tool and is not responsible for a business's commercial terms.

• Create and manage a loyalty program
• Register and manage customers
• Award loyalty points according to their rules
• Create rewards or benefits
• Track loyalty-program activity
• Use QR codes or other customer identification methods

5. Business responsibilities

Businesses using LoyalLik are responsible for the following. A business must not use LoyalLik to collect or process data unlawfully or abusively.

• Accuracy of the information they record
• Rules of their loyalty program
• Rewards and benefits they offer
• Use of their customers' data
• Compliance with laws and regulations applicable to their activity

6. Acceptable use

Users agree to use LoyalLik only for lawful purposes and in accordance with these Terms. In particular, users must not:

• Use the platform for fraudulent purposes
• Intentionally provide false information
• Attempt to access another user's account
• Circumvent platform security measures
• Disrupt or compromise the service
• Transmit illegal, malicious, or rights-infringing content
• Send unsolicited or abusive communications

7. Subscriptions and payments

Some LoyalLik features may be offered through a paid subscription. Applicable prices, subscription periods, and payment terms are shown before subscription. By subscribing to a paid service, the user accepts the pricing terms shown at checkout.

8. Service availability

We make reasonable efforts to keep LoyalLik available and functional. The service may nevertheless be temporarily unavailable due to the following. We do not guarantee uninterrupted or error-free availability.

• Maintenance
• Updates
• Technical problems
• Failures of third-party providers
• Events beyond our control

9. Third-party services

LoyalLik may use or integrate third-party services for hosting, authentication, messaging, or other technical features. Their own terms and privacy policies may apply.

10. Intellectual property

LoyalLik, its name, logo, interface, design, code, features, and related elements are protected by applicable rights. Unless authorized, users may not copy, reproduce, modify, distribute, sell, or commercially exploit elements of LoyalLik that do not belong to them. Business and customer data remains the property of its owners, subject to rights needed to provide the service.

11. Suspension or termination

We may suspend or limit account access when necessary, including in the following cases. Users may request account closure by contacting us. Account deletion may delete or anonymize some data under our Privacy Policy and applicable legal obligations.

• Violation of these Terms
• Fraudulent or abusive use
• Risk to platform security
• Non-payment for a paid service, where applicable

12. Limitation of liability

LoyalLik provides technology for businesses to manage loyalty programs. We are not responsible for business decisions or for the quality, availability, or value of products and services offered by businesses. To the extent permitted by applicable law, we are not liable for damage resulting from incorrect platform use or circumstances beyond our control.

13. Personal data protection

Processing of personal data in connection with LoyalLik is described in our Privacy Policy. By using LoyalLik, users acknowledge that they have read that policy.

14. Changes to the Terms

We may amend these Terms to reflect changes to LoyalLik, our services, or applicable legal requirements. The last-updated date appears at the top of this page. For significant changes, we may notify users through appropriate communication channels.

15. Governing law

These Terms are subject to the laws applicable in Morocco, subject to mandatory rules that may apply to a user based on their situation.

16. Contact

For questions about these Terms, contact us: LoyalLik Operator: Zakariae ELMOUFID Address: 12 IMM L8 LOTS WIAM MASSIRA, FES, 30000, Morocco Email: contact@loyallik.com Phone: +212 680-060524